Hurricane Milton Storm Impact Update

Our thoughts are with the community members affected by Hurricane Milton, including many of our employees and customers.

Hurricane Milton made landfall Wednesday evening near Sarasota as a Category 3 storm, packing sustained winds of 120 mph. As it moved inland, it weakened to a Category 1 hurricane. Although the storm’s peak has passed, damaging winds and heavy rainfall are forecast to persist through this morning.

More than 3 million households and businesses are without power (PowerOutage.us), which has far-reaching implications for our network infrastructure. Our storm response team is prepared to swiftly and safely evaluate the storm’s impact and restore service once authorities give the all-clear. For your safety:

• Preserve your phone battery to ensure you can stay connected and up to date on storm location and any emergency alerts.
• Avoid downed communication or power lines and report any issue you see.
• Report an internet outage by contacting customer service via chat, email, or text at (386)-777-8835.

The safety of our employees, their families, and our customers is our top priority. Follow all guidance from local authorities and visit the official SERT website for regular updates.

Stay Safe,

The Wire 3 Team